Our Commitment:
At iwatchyou.ph, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Return Window:
You can return most items sold on iwatchyou.ph within (7) days of delivery . Certain exclusions may apply (see details below).
Eligible Items for Return:
- Items that are defective or damaged upon arrival (please see Damaged Items section below).
- Items that are incorrect (you received an item different from what you ordered).
Ineligible Items for Return:
- Opened or used items.
- Items that are missing parts or packaging.
- Items that are specifically marked as non-returnable on the product page.
- Downloadable products (eg, software, ebooks).
Damaged Items:
If you receive an item that is damaged in transit, please contact us immediately at +63 9178449559 or iwatchyoucctv@hotmail.com to report the issue. We will arrange for a replacement or refund at your discretion.
Return Process:
Contact our customer service team at +63 9178449559 or iwatchyoucctv@hotmail.com to request a return authorization (RA) number within the return window of (7) days.
Carefully pack the item(s) you wish to return in its original packaging, if possible.
Include the RA number and a copy of your packing slip or receipt inside the package.
Ship the package to the following address:
Address: Level C FMF Business Center, 126 pioneer St, Mandaluyong City, Metro Manila, Philippines 1550
Pin (google map/waze): iWatchYou CCTV / Total Solution Provider
Store Hours: 09:45AM to 06:15PM from Monday to Saturday (Sunday - closed)
Mobile: 0917-844-9559 | 0939-321-9466
Return Shipping Costs:
- You will be responsible for the cost of shipping the returned item(s) back to iwatchyou.ph.
- We recommend using a trackable shipping service with insurance for your own protection.
Refunds:
- Once we receive your returned item and verify that it meets the return criteria, we will issue a replacement or refund within 1 to 2 business days.
- Shipping costs will not be refunded unless the item was verified Defective.
Exchanges:
- Unfortunately, we do not currently offer exchanges. If you would like to receive a different item, you will need to return the original item and place a new order.
We reserve the right to modify this return policy at any time. We will post any changes to the policy on this page.
By placing an order on iwatchyou.ph, you agree to the terms of this return policy.
Have questions? Contact us at
+63 919 844 9559
+63 939 321 9466
(02) 7119-5752
